Your FAQs

Find answers to some of the most frequently asked questions about visiting AeroExpo UK. If you require additional help please email us at tickets@aeroexpo.co.uk and we will get back to you as soon as possible.

Can I buy a ticket at the show?

Yes, you can purchase a ticket on the day at the gate but you could save up to 25% by booking in advance online and Family/Student discount passes are only available online. It you intend to purchase on the day please keep in mind that only cash payments can be accepted at the gate.

How do online tickets work?

Tickets purchased online need to be printed by you and brought with you on the day. A link to your ticket will be emailed to your shortly after booking. Each ticket contains a unique QR code and that is what will be scanned at the gate. Try to ensure that this QR code prints as clearly as possible for swift admittance on the day.

New this year you have the option to pay for you parking in advance too. Your Parking Pass will be sent to you in a separate email and again you should print this out and bring it will you on the day. Please note that the Parking Pass is only valid when presented with an accompanying show ticket for the same day.

Can I book for multiple people?

You can add additional people to your ticket during booking. Simply select a One, Two or Three Day Pass and then using the drop-down option on the next page to select the number of people to include on your ticket (including yourself). Please note that you will need to arrive at the event together as only a single ticket will be issued.

Do children need a ticket?

Children under 16 get free access to the show when accompanied by a paying adult and do not require their own ticket. Our Family Pass gives two adults with children entry for a specially discounted price.

What is the arrive-by-air discount?

Pilots arriving by air and any accompanying passengers benefit from free show entry. A standard landing fee still applies, paid directly to the airport on arrival. You can reserve your fly-in slot online now and we will confirm your slot details by email a week before the event. You are limited to one slot booking per aircraft per day. To cancel an existing slot please email us at tickets@aeroexpo.co.uk with your details. Once your cancellation has been confirmed you can then book a new landing slot from those available.

Is there a discount for OAPs?

Sorry, we don’t currently offer any additional concessions for OAPs.

Is my payment secure?

We use PayPal for all payment processing so when you check out you will be taken over to their website to complete your purchase. The PayPal checkout is secured with SSL, encrypting the information sent from your browser to PayPal. No sensitive payment information (i.e. your credit/debit card details) are passed on to us, but we do have access to the name, email address and billing address you use when booking.

Do I need to have a PayPal account?

In most cases no. But at checkout you will be taken through to the PayPal website as they handle all our payment processing. There you will be presented with the option to make payment using a PayPal account or to Check Out as a Guest and pay with a debit or credit card. The exceptions to this are if the email address you are using is already associated with a PayPal account or if you have used PayPal’s guest checkout very recently on another website. In these cases PayPal may not present you with the option to use your credit and debit card. But using an alternative email address should allow you select your payment method of choice.

My online booking completed but I haven’t received any tickets?

Immediately after booking we will email you a confirmation message including a link to download and print your ticket. If this email hasn’t arrived with 30 minutes then first check that it hasn’t ended up in your Junk or Spam folder, then contact us at tickets@aeroexpo.co.uk. Please include the name and email address used when booking and if you have received a payment confirmation from PayPal any reference number that might be included in that, as these will help us quickly locate your booking.

What type of Student ID will be accepted?

A valid NUS membership card or university ID card are both acceptable forms. If your university card does not include a photo then a second form of ID in the same name will be needed.

What is the refund policy?

Ticket refunds will be issued at our discretion and, depending on when and how you paid, may incur a small processing fee. Please contact us directly at tickets@aeroexpo.co.uk with your request, including your name, the email address used when booking. We aim to respond to all requests within 7 working days.

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