Find answers to some of the most frequently asked questions about visiting AeroExpo UK.
How do online tickets work?
Tickets purchased online need to be printed by you and brought with you on the day. A link to your ticket will be emailed to your shortly after booking. Each ticket contains a unique QR code and that is what will be scanned at the gate. Try to ensure that this QR code prints as clearly as possible for swift admittance on the day.
Can I book for multiple people?
You can add additional people to your ticket during booking. Simply select a One or Three Day Pass and then use the drop-down option on the next page to select the number of people to include on your ticket (including yourself). Please note that you will need to arrive at the event together as only a single ticket will be issued.
Is my payment secure?
We use PayPal for all payment processing so when you check out you will be taken over to their website to complete your purchase. The PayPal checkout is secured with SSL, encrypting the information sent from your browser to PayPal. No sensitive payment information (i.e. your credit/debit card details) are passed on to us, but we do have access to the name, email address and billing address you use when booking.
Do I need to have a PayPal account?
In most cases no. But at checkout you will be taken through to the PayPal website as they handle all our payment processing. There you will be presented with the option to make payment using a PayPal account or to Check Out as a Guest and pay with a debit or credit card. The exceptions to this are if the email address you are using is already associated with a PayPal account or if you have used PayPal’s guest checkout very recently on another website. In these cases PayPal may not present you with the option to use your credit and debit card. But using an alternative email address should allow you select your payment method of choice.
My online booking completed but I haven’t received any tickets?
Immediately after booking we will email you a confirmation message including a link to download and print your ticket. If this email hasn’t arrived with 30 minutes then first check that it hasn’t ended up in your Junk or Spam folder, then contact us at firstname.lastname@example.org. Please include the name and email address used when booking and if you have received a payment confirmation from PayPal any reference number that might be included in that, as these will help us quickly locate your booking.
What is the online refund policy?
Ticket refunds will be issued at our discretion and, depending on when and how you paid, may incur a small processing fee. Please contact us directly at email@example.com with your request, including your name, the email address used when booking. We aim to respond to all requests within 7 working days.
Discounts & Concessions
Can I buy at ticket at the show?
Yes, you can purchase a ticket on the day at the gate but you could save up to 25% by booking in advance online and Family discount passes are only available online. This year both cash and card payments will be possible on the gate.
Do children need a ticket?
Children under 16 get free access to the show when accompanied by a paying adult and do not require their own ticket. Our Family Pass gives two adults attending with up to 4 children entry for a specially discounted price.
What type of Student ID will be accepted?
A valid NUS membership card or university ID card are both acceptable forms. If your university card does not include a photo then a second form of ID in the same name will be needed.
This year we are adding a special discount for disabled visitors. The disabled pass gives access on any one show day and includes free access for an assistant if required. Please note this ticket option is only available to people with a permanent disability and will be dealt with on a discretionary basis.
Is there a discount for OAPs?
Sorry, we don’t currently offer any additional concessions for OAPs.
Arriving by Air
What is the arrive-by-air discount?
Pilots arriving by air and any accompanying passengers benefit from free show entry. A standard landing fee still applies, paid at the time of booking. You can reserve your fly-in slot online and we will re-confirm your slot details by email a week before the event.
Amendments & Cancellations
You can amend or cancel your fly-in booking at any time before 8am on 13 June 2018 by following the link in your original booking confirmation email or by visiting the Slot Editing Page. After that date landing fees on cancelled bookings are non-refundable and you will need to contact the airfield directly for any changes to your arrival plans.
Can't fly in on the day?
If poor weather or other circumstances prevent you flying in on the day your pre-paid landing fee still entitles you to entry to the show. Any accompanying passengers will need a ticket, which can be booked online or purchased on the gate.
If your question isn’t answered here or you require additional help please email us at firstname.lastname@example.org and we will get back to you as soon as possible.